Regarding your order
Each item is packaged individually and securely so as to ensure there is no damage in transit. Large scale prints are rolled up and packaged in cardboard tubes, while small prints are sent flat, in resistant cardboard covers. In both cases the prints are protected so as to avoid marks and blemishes. If your item is sent in a cardboard tube, we recommend that you remove it from the packaging as soon as possible.
Shipping
Once payment has been successfully made, you will receive a confirmation email of your order. The items will be sent via Correos Express or UPS. Shipping times vary according to the product and your location. For national deliveries we estimate 7-10 working days. Overseas shipping costs vary according to destination and the local customs fees of each country. The purchaser is responsible for all customs fees, VAT costs and any other taxes accrued regarding the purchase. The company will not be responsible for any delay due to an incorrect or inexact postal address, or due to national holidays or any other unforeseen issue.
Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for the supply of goods that are made to the consumer's specifications or are clearly personalized.
Returns Policy
You may return your purchase up to 4 weeks after arrival for misprinted/damaged/defective items. Write us with your order number, details and images of the item and the reason for returning. We will then get in contact to proceed with the return. All costs related to shipping, fees or taxes must be paid by the sender. We will issue a refund once the item has been received undamaged. The shipping costs are non-refundable. We do not refund orders for buyer’s remorse.
Lost in Transit
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Please contact me and I will do everything possible to resolve the situation as soon as possible.
Wrong Address: If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Special Request
If you have a special request or are looking for a custom print size, don’t hesitate to contact me.
Privacy Policy
This site respects the privacy of its users and is fully committed to protect their personal data and use it in accordance with data privacy laws. This Privacy Policy describes how we collect, use, and process any personal data that we collect from you—or you provide to us—in connection with your use of our website. By accessing or using our Services, you signify your understanding of the terms set out in this Privacy Policy. The data will not be transferred to third parties except in cases where there is a legal obligation.
If you use our Services only for your personal use, you are to be considered as the “User” and for the purpose of the General Data Protection Regulation (“GDPR”), we are the data controller.
Note that while our Services may contain links to other websites or services, we are not responsible for each respective website’s or service’s privacy practices and encourage you to be aware of this when you leave our Services and carefully read the privacy statements of each and every website and service you visit. This Privacy Policy does not apply to third-party websites and services. We seek to use reasonable organizational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data.
If you wish, contact me regarding your personal data or this Privacy Policy and, if you consider that you have not obtained full satisfaction in the exercise of your rights, you may file a claim with the national control authority by addressing this purpose to the Spanish Agency for Data Protection, C / Jorge Juan, 6 – 28001 Madrid.